What Reddit says about Andromeda Insights

“Did a bunch of research, just ordered a PC with them through Newegg (I had giftcards) because it was a great deal. They were incredibly well reviewed. All over the Internet.”

“Once in a while everyone has a bad experience with a company. I just got my computer built through them and had to cancel my order the first time too so there are a few things I don't get. First thing is that $100 fee, I never was told that by them and it was a really easy process. Second is all that stuff your saying about third party needing your information. It doesn't make too much sense for them to do that unless you didn't buy directly through them. Maybe showing the conversations themselves would help make things more clear. I absolutely love my computer and was happy with the customer service, only complaint was the wait time.”

“I doubled the RAM and the hard drive size on it, and mine has an RTX 5080. Loving it so far. It took forever to get it, but worth it.”

“If you do buy one, buy it through their website for sure instead of Amazon. Since they're an Oregon business, you pay no sales tax. The $50 shipping is more than covered. I got a 9800x3D/9070xt combo with 4TB of SSD instead of 1 and it was about that price, but I saved over $200 in taxes! Ended up being barely more than if I built it myself and comes with warranties, totally worth the miniscule price bump for labor and those warranties! I ordered yesterday so I'm playing the waiting game now.”

“I know I'm late to this thread, but wanted add my experience, since I took some time shopping around and reading reviews (including this thread) prior to deciding on buying through AI. I ended up getting an AI Elite Vector 50, it has a Ryzen 9800x3d CPU and an RTX 5070 ti. I sent a few messages to their customer support prior to purchasing and got very quick responses, even on weekends. After ordering I got my PC in just over two weeks. PC was very well packaged. I priced out the individual parts on Newegg and I couldn't have built it cheaper myself. Plus I live in WA state and my sales tax is 9%. AI is out of Oregon so they don't charge sales tax, that alone saved me almost $180. I would highly recommend AI to anyone looking for a prebuilt PC.”

“Just bought a 5090 prebuilt. Great customer service no matter the time. Super responsive and helpful. Would definitely buy from them again. This is my first prebuilt. I typically build my own but can’t find a 5090 around me.”

“After a lot of research and hemming and hawing, I pulled the trigger on an AI custom build on the 6th. I can tell you they’ve been extremely helpful on the customer service side and have absolutely gone out of their way to ensure that my build goes exactly the way I want. They even went as far as to snap pictures of the build in progress last week. So far, my experience has matched their incredibly favorable reputation. A tracking number was created with UPS over the weekend, so I’m hoping it ships out today/tomorrow. I plan to make a full post when I get everything up and running.”

“I have never heard a bad thing about Andromeda insights. They have very high reviews on Jawa.”

“I was on the same boat as you, it take a little longer than expected due to them being backed up from many orders, not a deal breaker. I received mine a few days ago, I had placed mine early June. Truly worth the wait”

“I ordered the Spectra 7800x3d/5070/32gb/2tb on Feb23 and received it Apr1. Great machine and performing like a beast. Resident Evil was included and looked fantastic. Just got Crimson Desert and it’s great so far also. My daily games are WoW/Hearthstone and Dune and they are maxed on graphics. Although the wait was 5 weeks, for my first prebuilt bc components are so much more expensive, I’d order from them again.”

“Solid company.”

“They are very real and legit. Great customer service. They let me make upgrades after I placed my order, with items not listed on their custom build site. It took awhile to get, sure, but it was so worth the wait. The build is clean and solid. Runs great and benchmarked on nomad well. I saved good money choosing them for a custom build.”

“I bought my Pc from them back in November and I've been pretty happy. Their support is second to none”

“I Bought a pc from Amazon of this brand. The machine runs really good for over a year so far. No complaints. I am happy with my purchase. Temperatures remain low, build quality is great, all parts work as advertised. I would recommend them.”

“Legit, and I've suggested this same 5070 prebuilt here many many times to people in this past.”

“I bought one. 5070ti 9800x3d. Runs great for about 6 months now.”

“Just bought one for my girlfriend's birthday and it's been a few weeks and everything seems to be running smoothly”

“They are a very good prebuilt company fyi, very happy with my purchase.”

“Super legit. Ordered from them in January. 11/10 customer service”

“Got my PC from Andromeda Insights and it’s wonderful. Customer service is great too. I had a couple of questions before it shipped that they answered quickly and nicely. You have to wait a bit, but it’s worth it. I’d definitely recommend”

“Just arrived today! Everything went smooth and the PC is just as great as i hope it would be! Case feels i credible solid and everything appears to be really well built. Cable management is excellent (at least from front side) and setup was as simple as screwing on the 2 wifi antennae and then following the windows setup prompts! My AIO was a little noisy at first (ASRock challenger 360) but after it ran for about 5 minutes the noise stopped. It sounded like bubbles just circulating through the system due to being shuffled during shipping. Overall super happy”

“I ordered my system on 3/25 from them and received it yesterday and love it ! I always get nervous using a new company but any question I had they replied to insanely fast.”

“Andromeda insights is very reputable. They have been heavily recommended by this sub for over a year and they have had wonderful feedback from the people who have received pcs from them.”

“I bought one for my son last year and have had no issues. I got myself one from Cost Gaming Plus at the same time. I only found reviews for either company on Reddit, some were really in depth. And both companies’ customer service is phenomenal - email, phone, and even on Reddit.”

“I have a like 1 year old pc from then and no problems or complaints”

“Legit! My brother got a pc from there. He loves it and they have great customer service!”

“So to answer my own question YEEEESS Andromeda Insights is legit and I HIGHLY recommend them to any newcomers.”

“I was looking at andromeda insights just now and thought I was tripping. Their prices are insanely good.”

“Andromeda Insights prebuilts usually avoid having any sales tax applied to them, too. Not sure how they do it, but they’ve been doing it for a while. So depending where you are in the states… that can be a difference of over $200+ additional cost overall. Outside of having a MicroCenter local to you, and snagging a PowerSpec prebuilt… Andromeda Insights seems to be giving the best bang for your buck these days with prebuilts. They use name brand and quality components… no proprietary or bottom-barrel parts that a lot of other prebuilt companies are notorious for.”

“Andromeda Insights. Check them out excellent value and business”

“I feel like Andromeda Insights is underrated with their pre-built PCs.”

“I second andromeda insights. I haven’t received mine yet, but I custom built so I know what parts I’m getting. I’ve spoken with their customer service a few times and it is hands down the best I ever experienced. If my PC arrives without issue they have a customer for life.”

“Got mine from Andromeda Insights back in November and it’s been absolutely lovely. Highly recommend as well.”

“I also ordered from Andromeda, ordered it in March and got it mid April, they also had delays with mine, about 2 weeks delay, they were incredibly nice and responsed immediately but delays might be the norm. Once I got the pc though there were no issues, all the parts were what I ordered, and ready to play as soon as I got it, would recommend but be ready for delays”

“I just ordered a pc through “Andromeda Insights as well good support so far haven’t received yet but quick response on questions and have good price points an reviews from what I could find.”

“nice work goign through the rma process its horrible, they made me pay 50 bucks so they could ship me a new box saying i didnt have the orginal packaging to return the product,. Basically i bought a brand new pc and it didnt even last a week it was defective. So not only they messed up now their charing me 50 bucks. I would advise anyone reading this go with another company or a name brand company and just pay the extra 200-300 bucks. Sammy here from new jersey.”

“Boy this company is ROUGH. Run by a bunch of folks who are greedy, childish, and not willing to work. First, I placed an order, normal right? I asked if we could upgrade parts. They said no, we cannot change the current order. We need to cancel it, give you a store credit, and you could rebuy or place a new order if you want. I said okay, I'll just place a second order and cancel the first one please. They said okay... at first. Then they pushed back stating that since the first order was charged, they want to avoid fees and avoid paying $100 in charges, so they wanted to cancel the order for a store credit rather than a refund. They reviewed, saw the second order, and then called me back and said "Sorry you seem to be confused about how store credits work." ... Long story short they're holding onto $5000 of my money and refusing to build or move the order and making me jump through so many hoops I'd rather be dead than get this PC. Avoid this place at all costs honestly. At the minimum, don't buy direct, don't expect a smooth or good experience. I can't imagine how they'll handle an RMA or return should something go wrong.”

“I bought a $2,650 gaming PC from Andromeda on Amazon, and the entire experience was a nightmare. The PC took two weeks to arrive, and when I finally got it, it already had problems — including an issue with the processor not performing correctly. I started a return using Amazon’s official return label and dropped it off at UPS. When the package reached Andromeda’s warehouse, they refused the delivery three times for no reason. UPS kept trying, they kept rejecting it. Because of this, I wasted almost a full month, lost time, missed work, missed a tournament, and dealt with constant stress. Amazon eventually refunded me, but I ended up with no PC and weeks of frustration. If you’re thinking about buying from Andromeda, be careful. My experience was awful from start to finish.”

“My experience with them thus far… ordered pc on the 9th received it on the 19th. Opened it up and the air cooler was bent so bad the fan was nearly touching the ram. I can’t fathom it happened in shipping because the case was full of that expandofoam and was bubble wrapped and double boxed with styrofoam as well. Loads me to believe it was a bent unit out of the box and was installed anyway. Contacted them and they sent me a thermalright aqua elite 360 to swap out for the bent air cooler. I installed the AIO and then opened bios to make sure it was picked up. It was and everything seemed promising. Well the ASRock 9070xt screams with coil whine when trying to play a game if I even can as pc now blue screens anytime you try and play a game. Tried verifying game files and that makes the computer blue screen as well. Went to reboot and do a clean install of windows via usb and now have mother board error LED constant lit for VGA. So now after days of troubleshooting it’s getting shipped back for diag and repair. Their communication / customer service is top notch. The PC I received is garbage. But that could be because UPS ships computers like bowling balls. Just tosses them around the truck like it’s a slab of granite. I will update this as time goes on. The unit I ordered was the AMD Elite Frame 50. MSI am5 b650 gaming plus 2tb ssd 9800x3d 9070xt 850 psu”

“Just for transparency, but I’m one of those who haven’t had a great time dealing with Andromeda. Scam company it seems. https://www.reddit.com/r/Prebuilts/s/JWgLbjgcLl”

“I ordered one in April. Supposed to have shipped June 1. Still hasn't shipped.”

“The wait time for the pc may take awhile to arrive. I bought one from them about 2 months ago and it took a month and a half for it to arrive. I also custom built mine tho.”

“I had just ordered one through Amazon because my PC died and panicked when I read this. I also cancelled because I thought it was going to arrive alot sooner. They answered me back to see when I needed it by, but had already cancelled and was refunded my full amount of over 2k so idk if this helps anyone but if it was a scam why would they have refunded me? Now I'm getting less for money getting a 7800X3D the one from Andromeda or whatever was offering a 9800X3d for the same price and more storage. It did seem to be alot less expensive then other places and that also scared me. Now I'm getting a Skytech Azure 3 with a 7800X3D and taking the 5070 Ti out and putting in my 5080 and selling the 5070 Ti. I'm hoping the 5080 didn't get messed up when my Acer bricked if not luckily still can return it. Between Windows, Driver issues and etc I'm almost at the point of just going back to the Xbox I'll get used to the crappy upscaling and input lag eventually.”

“I have heard a lot of positive but also negative coments about Andromeda insights.it feels like every coment is saying that Andromeda is the best or the worst company .i want to order a preebuit on best buy that is made by Andromeda but dont know if i should do it.can someone help”

“Had issues upon receiving. Had to return for replacement. Customer service was great at resolving.”

“I ordered a custom build from them 2 weeks ago. Delivery date is the first week of May. Shipping takes a while doue to the amount of business they get. They are a small business and not a big box retailer. You’re supporting a small local business, offer 2-yr standard warranty, use quality components, excellent customer service, no sales tax.”

“It's legit but you'll have to wait a month. Reddit This is primarily confirmation that the company is legitimate, but with a wait-time warning, so Neutral/Mixed is safer.”

“I checked those out, I’ve lowkey seen people rag on starforge on here. But i don’t know any better so im not trying to stir the pot. I have also looked at andromeda insights and was considering them but i haven’t heard much about them so still contemplating”

“Andromeda insights has been going around a lot lately, but their popularity means that lead times can be a bit long”

“I ordered from andromeda insights on may 11th for a custom build, my estimated shipping date was june 17th. Apparenently theyve had a LOT of orders recently and they also recently went on vacation so they said thered be a 1-2 week delay. I still have not received it and I have contacted customer service on several different occasions and they've replied quickly however they have not given me a new 'final' shipping date and instead have only given rough estimates that have fruitlessly passed by. Although my experience with them has not been great so far and recent reviews of them seem to feel the same I can cut them some slack as the rest of there reviews all praise them and it does just seem like they got a huge backlog of orders. There prices are the best ive personally been able to find, and i cannot attest to the build quality but i can reply back when it arrives if youd like. Otherwise good company bad time to buy.”